We are proud to offer FREE shipping on all Australian orders for most of our items. Or alternatively Express shipping is available for $13.
For our larger items shipping will be calculated at checkout. If you want to use your own transport company please contact us at firstname.lastname@example.org before purchasing. Our oversized pieces are quoted on a per order basis, please email us for a quote.
We have a flat rate of $20 for any international order; excluding furniture and lighting items.
We use a mixture of couriers, Australia Post and removalists depending on your location and order.
For our lighting and furniture range we cannot at this time ship to PO Boxes. Please email us for more details.
Shipping times vary depending on where in Australia you live. Usually express post arrives 1-2 business days and standard shipping 3-6 business days. Sometimes shipping will take longer due to courier and postage delays, however all parcels including tracking so you can follow the journey of your new item.
We also offer free local delivery for orders over $50 to local postcodes of 2486 and 2487. Alternatively you are welcome to collect your items from our warehouse at 1/11 Industry Drive, Tweed Heads South, NSW. You will receive an email when your item is ready to be collected.
We try to use sustainable and recyclable packaging in most cases as we value our planet and the footprint we leave upon it.
We absolutely love our products and hope you do too. If you do not like your items for any reason please email us at email@example.com within 7 days to organise returning your items in exchange for store credit. All items will need to be returned within 7 workings days from the date your item arrives. Please note store credit does not cover postage costs and the customer is responsible for shipping costs involved with a return.
Our policy lasts 7 days since the day of arrival. If 7 days have gone by since your purchase has arrived, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
In exceptional circumstances decided by Ocean Luxe we may decide on a monetary refund, in which case we will charge a 10% restocking/admin fee, deducted from your refund. Please note your refund will be excluding postage and it is your responsibility to organise and cover the return postage costs.
We can only refund to the original payment method used to purchase.
If the product is damaged or faulty in some way we do offer a complete product replacement or money back returns policy. Any damage in transit will be processed in accordance with the relevant courier service.
Faulty according to the ACCC is:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
From time to time we will open pre orders for pre purchase of our items. We try out hardest to stick to the dates we provide, however due to the nature of importing there will often be some variance. If you need an item by a particular date please contact us via email firstname.lastname@example.org before you purchase. If your order contains a mixture of pre order and in stock items, your order will be shipped when all items are in stock. Please note some discounts are not available for pre order items.