Shipping and Returns Shipping and Returns

Shipping and Returns


SHIPPING:

We are proud to offer $5 flat rate shipping on all Australian orders for most of our items. Or alternatively Express shipping is available for $13.

For our new range of furniture and lighting, shipping is $25, unless otherwise stated in which case it is calculated on a per order basis. This is for the extra large items. We will email you an invoice with the calculated rate once your order is placed. Please note orders will note be processed until payment is received.

We have a flat rate of $20 for any international order; excluding furniture items.

We understand you want your newly purchased items ASAP and so we always endeavour to ship with 24 hours of your order being placed. We ship with both Sendle and Australia Post.

Shipping times vary depending on where in Australia you live. Usually express post arrives 1-2 business days and standard shipping 3-5 business days. Sometimes shipping will take longer due to courier and postage delays, however all parcels including tracking so you can follow the journey of your new item.

We try to use sustainable and recyclable packaging in most cases as we value our planet and the footprint we leave upon it. 

 

RETURNS:

We absolutely love our products and hope you do too. We do not offer refunds for change of mind. If however the product is damaged or faulty in some way we offer a complete money back returns policy. Please send us an email at hello@oceanluxe.com.au to organise the return of the product. Once the return is complete the refund will be processed on the same payment method used to purchase.

Any damage in transit will be processed in accordance with the relevant courier service.

Faulty according to the ACCC is:

- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

PRE ORDERS:

From time to time we will open pre orders for pre purchase of our items. We try out hardest to stick to the dates we provide, however due to the nature of importing there will often be some variance. If you need an item by a particular date please contact us via email hello@oceanluxe.com.au before you purchase. If your order contains a mixture of pre order and in stock items, your order will be shipped when all items are in stock. Please note some discounts are not available for pre order items.