Shipping and Returns


SHIPPING:

We are proud to offer $5 flat rate shipping on all Australian orders for most of our items. Or alternatively Express shipping is available for $13.

For our range of lighting, shipping is a flat rate of $30 to any destination in Australia 

For our larger items shipping will be calculated at checkout. If you want to use your own transport company please contact us at hello@oceanluxe.com.au before purchasing.

We have a flat rate of $20 for any international order; excluding furniture and lighting items.

We use a mixture of couriers, Australia Post and removalists depending on your location and order. 

For our lighting and furniture range we cannot at this time ship to PO Boxes. Please email us for more details.

Shipping times vary depending on where in Australia you live. Usually express post arrives 1-2 business days and standard shipping 3-6 business days. Sometimes shipping will take longer due to courier and postage delays, however all parcels including tracking so you can follow the journey of your new item.

We also offer free local delivery for orders over $50 to local postcodes of 2486 and 2487. Alternatively you are welcome to collect your items from our warehouse at 1/11 Industry Drive, Tweed Heads South, NSW. You will receive an email when your item is ready to be collected. 

We try to use sustainable and recyclable packaging in most cases as we value our planet and the footprint we leave upon it. 

RETURNS:

We absolutely love our products and hope you do too. If you do not like your items for any reason please email us at hello@oceanluxe.com.au within 7 days to organise returning your items in exchange for store credit. All items will need to be returned within 7 workings days from the date your item arrives. Please note store credit does not cover postage costs and the customer is responsible for shipping costs involved with a return.

Our policy lasts 7 days since the day of arrival. If 7 days have gone by since your purchase has arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In exceptional circumstances decided by Ocean Luxe we may decide on a monetary refund, in which case we will charge a 10% restocking/admin fee, deducted from your refund. Please note your refund will be excluding postage and it is your responsibility to cover the return postage costs.

If the product is damaged or faulty in some way we do offer a complete money back returns policy. Any damage in transit will be processed in accordance with the relevant courier service.

Faulty according to the ACCC is:

- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 
PRE ORDERS:

From time to time we will open pre orders for pre purchase of our items. We try out hardest to stick to the dates we provide, however due to the nature of importing there will often be some variance. If you need an item by a particular date please contact us via email hello@oceanluxe.com.au before you purchase. If your order contains a mixture of pre order and in stock items, your order will be shipped when all items are in stock. Please note some discounts are not available for pre order items.